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INTEGRATED CASE MANAGEMENT: BC's Biggest Privacy Threat
May 16th, 2011 12:00am
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COMMUNITY ORGANIZATIONS SOUND THE ALARM ON BC GOVERNMENT’S
$180 MILLION PROGRAM TO COLLECT AND SHARE PERSONAL INFORMATION
June 2, 2010

Charities, non-profit groups and privacy advocates have joined forces to issue
a critical report on the $180 million Integrated Case Management (ICM) project
the BC government announced in February’s Throne Speech.

The planned ICM system will collect comprehensive personal data from hundreds
of independent community service organizations which are contracted to provide
government services, in order to create a database of unprecedented scope and
detail about citizen’s lives, including their participation in health care, education,
family services and other government services. The information will be shared
across government.

The report, entitled "Culture of Care…or Culture of Surveillance?" Click Here took
two years to complete and includes written and onsite surveys of service
organizations. It highlights serious concerns about the ICM system related to
privacy rights and the potential effect of the program on social services and the
independent community service organizations themselves. It makes a number of
recommendations to the government, community organizations and their clients.

"If this project goes forward as planned, it will turn service groups into surveillance
organs for the government," said FIPA Executive Director Darrell Evans. "This system
is designed to share personal information across government, not to protect personal
privacy. It has the potential to make these organizations into agents of the state."

"We are concerned not only about what the ICM project will do to our clients, but
also what it will do to community organizations," said Tim Beachy, Chief Executive
Officer of the United Community Service Co-op. "Not only will privacy rights take
a hit; Client relationships will also suffer and the caring culture of our groups will
be negatively affected."

The report raises serious questions about the workability of the ICM project, given
the different types of information being collected, the wide variety of information
management systems in community service organizations, the lack of resources
to comply, and even the legality of such a massive data collection by government
in the absence of client consent.

"We think it’s important for all British Columbians to get these questions answered
before we spend hundreds of millions of dollars," said Tim Agg, Executive Director
of PLEA Community Services. "Our clients are best served by a system that protects
their right to privacy."

WEBSITE: The Website for the "Culture of Care…or Culture of Surveillance?"
research project is http://www.privacyresearch.ca.

ARTICLE: "Integrated Case Management System Puts Client Privacy and
Organizational Relationships at Risk" Click Here

CONTACTS:

Vincent Gogolek, Executive Director, FIPA: 604-739-9788
Tim Agg, Chief Executive Officer, PLEA Community Services Society of BC: 604-871-0450
Executive Director, United Community Services Co-op: 604-718-8292


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