Retail

Retail


London Drugs president says sorry for cyber breach, no evidence customer data taken

The president of London Drugs has issued a letter apologizing for a cybersecurity incident that forced the company to close stores for more than a week, but he says there’s no evidence customer databases were compromised. The letter from Clint Mahlman says the Richmond, B.C.-based company is still investigating the April 28 incident, and should […]

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London Drugs rebuilding infrastructure after cybersecurity breach

Justice Minister Arif Virani tried to play down suggestions Tuesday that a proposed new sabotage offence would allow authorities to stifle dissent by dismantling rail blockades or breaking up pipeline protests. The sabotage provision, part of a bill to counter foreign interference, focuses on conduct directed at essential infrastructure such as systems that enable transportation […]

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Retailer London Drugs closes stores in Western Canada due to ‘cybersecurity incident’

Confused shoppers milled around the front of a London Drugs store in downtown Vancouver on Monday, some wondering aloud why they couldn’t access the store to get prescriptions or buy hair dye. A metal gate was blocking them from the store at the corner of West Georgia and Granville streets, a security guard occasionally directing […]

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Indigo posts loss after latest quarter ‘heavily impacted’ by ransomware attack

Canadian retailer Indigo Books and Music Inc. said cooling consumer spending compounded the effects of a ransomware attack against the company in February, dragging down its earnings amid a board of directors shakeup. The Toronto-based bookseller reported a loss of $49.6 million its latest financial year, which saw a cyberattack take down its website and […]

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Indigo reports $49.6M full year loss compared with $3.3M profit a year earlier

TORONTO — Indigo Books and Music Inc. reported a loss of $49.6 million its latest financial year which saw a cyberattack take down its website and payment systems and compromise the personal information of some current and former employees. The retailer says the loss amounted to $1.78 per diluted share for the 52-week period ended […]

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Tim Hortons to launch credit card through mobile rewards app

TORONTO — Tim Hortons is launching a credit card that can be used through its mobile app, the latest move into an increasingly competitive rewards space. Tims Financial is a new division of Tim Hortons that will offer a no-annual-fee Mastercard powered by Neo Financial, the company said in a press release Wednesday. The card […]

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B.C. stores broke privacy laws on facial ID technology, privacy commissioner says

VICTORIA — British Columbia’s privacy commissioner is recommending the province amend its information protection laws after his investigation found several Canadian Tire stores contravened privacy laws by using facial recognition technology without properly notifying customers. B.C. should tighten its Security Services Act and the Personal Information Protection Act to better regulate the sale of technologies […]

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Indigo union demands more details on cyberattack, support for affected workers

TORONTO — A union representing 200 employees of Indigo Books & Music Inc. is calling on the retailer to disclose more information about the scope of its recent data breach and offer additional support to staff affected by the cyberattack. United Food and Commercial Workers International Union Local 1006A said Saturday that it is “increasingly […]

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One month after cyberattack hit, what’s next for Indigo?

One month after a cyberattack hit Indigo Books & Music Inc., Canada’s biggest bookstore chain is back online, although, still grappling with the fallout. “A month has passed but it’s not back to normal for Indigo,” said Charles Finlay, executive director of Rogers Cybersecure Catalyst at Toronto Metropolitan University. “It’s a reflection of the complexity […]

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Indigo employee data leak included sensitive info on immigration, medical leave

Indigo says the data leak that affected current and former employees of the bookstore chain included information on medical leaves and immigration applications, as well as other sensitive information not included when the company initially disclosed the leak. It has been a month since the retailer was hit by a cyberattack that brought down its […]

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Timeline of the ransomware attack against Canadian bookstore retailer Indigo

TORONTO — It’s been one month since a ransomware attack hit Canada’s biggest bookstore chain. The hack kicked Indigo Books & Music Inc.’s website and payment systems offline and compromised the personal information of some current and former employees. Here’s a timeline of the cyberattack: Feb. 8: In a post on Twitter at 2:15 p.m. […]

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Indigo refuses to pay ransom, warns stolen employee data may be posted to dark web

Canada’s biggest bookstore chain is warning employees that data stolen in a cyberattack may be posted on the so-called dark web after it refused to pay a ransom demand. Indigo Books & Music Inc. said Thursday that its network was hijacked by cyber criminals using a ransomware software known as LockBit last month, knocking its […]

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