Delayed air passengers, disgruntled phone customers and even hungry people craving a slice of pizza increasingly find their pleas to private companies being answered by artificial intelligence. Soon Canadians who need to reach out to the federal government could also find themselves talking to an employee who’s been helped by non-human assistants.  Ottawa is working […]

Some police services in Canada are using facial recognition technology to help solve crimes, while other police forces say human rights and privacy concerns are holding them back from employing the powerful digital tools. It’s this uneven application of the technology — and the loose rules governing its use — that has legal and AI […]